Shipping:

We ship all orders by USPS.

Sorry, no local pickup available at this time.

Orders for in stock merchandise are shipped within 24-48 hours and shipping costs are displayed in the shopping cart during checkout.

We will notify you if an item is backordered and an estimate of how long it will take to ship.

Please report any missing parts to us within 2 days of receiving your order.
If any contents are missing or a manufacturer's defect is discovered, any applicable warranties may be used to repair or replace the defective parts to restore the item to factory specifications.

Customers may be required to return the defective part(s) to the manufacturer in order to comply with the terms of the warranty.

Returns:

We want our customers to be happy and satisfied with their purchase.

If within 7 days you are not satisfied with your ProVape device, you can contact us to arrange for a return minus the shipping and handling charges.
All returns must be in excellent condition and contain all original product packaging and accessories.

We cannot accept returns on e-juice, tips, cartomizers or atomizers. If you purchased a full kit, we cannot accept returns on the atomizer. This part of your order will be deducted from the purchase price.

If you are returning an item, please contact us first at Info@ProVape.com for instructions.
Returns without first contacting us will be rejected and shipped back.

When returning goods, please include your full name, address, order number and reason for return. If this information is not included, your return cannot be processed.

Merchandise on Clearance or Special Price at time of return will be refunded at the clearance price.
Sorry, but shipping charges will not be refunded.

2010 Holiday Schedule:

We will be closed the following days during the holidays. Orders placed during this time will be on hold until the next business day.

Nov 24 and 25

Dec 24, 30, 31.