We ship all orders by USPS, Fedex, or UPS depending on area.
Please report any missing parts to us within 2 days of receiving your order.
Sorry, no local pickup available at this time.
If any contents are missing or a manufacturer's defect is discovered, any applicable
warranties may be used to repair or replace the defective parts to restore the
item to factory specifications.
Customers may be required to return the defective part(s) to the manufacturer
in order to comply with the terms of the warranty.
We want our customers to be happy and satisfied with their purchase.
If within 7 days you are not satisfied with your ProVape device, you can contact us
to arrange for a return minus the shipping and handling charges.
All returns must be in excellent condition and contain all original product
packaging and accessories.
We cannot accept returns on e-juice, tips, cartomizers, batteries, tanks, or
atomizers. If you purchased a full kit, we cannot accept returns on these extra
items. This part of your order will be deducted from the purchase price.
If you are returning an item, please contact us first by clicking on the Contact
Us link at the top of this page for instructions.
Returns without first contacting us will be rejected and shipped back.
When contacting us we will provide you with a RMA form that needs to accompany
your returned merchandise.If this form is not included, your return cannot be
Merchandise on Clearance or Special Price at time of return will be refunded
at the clearance price.
Sorry, but shipping charges will not be refunded.
After 7 days, all sales are final.