|To contact us my email, please submit a ticket and one of our customer service reps will get in touch with you quickly.|
|In the event of a criminal investigation or a suspected illegal activity, we may be required by law enforcement agencies to share certain personal information.
Because we are interested in protecting you from credit card fraud and keeping our prices low, all orders are subject to review by our fraud detection department. As part of this review we may require that your order ships to the billing address of your credit card or an authorized alternate address. We may also need to call or email you to further clarify any questions we may have.
The billing address of your card is the address that your monthly statement is mailed to. It is important that you provide us with this address correctly because we use this address in our verification process.
If for some reason you cannot have your order shipped to your billing address you may contact the card company and have them add an alternate authorized address to your account. We will be able to verify this address when we process your order.
Most banks will not allow an alternative address to be added to your debit card. If you need to have your order shipped to an alternative address we encourage you to not use a debit card.
State and local sales tax is only charged for those orders being shipped to the state of Washington.
All other shipments are not subject to tax.
14751 North Kelsey St Suite 105, PMB 199
Monroe, WA 98272
|Order Cancellation Policy|
|Once an order has been shipped, we cannot accept any cancellations of it.|
|When you place an order with us, you will receive an order confirmation by e-mail indicating that your order was received.
Once your order has shipped, we will contact you via e-mail with your shipping information.
|We accept the following methods of payment:
If you would like to pay with a check or money order, please contact us by e-mail and we can manually setup your order.
Both of these payment methods require 7-10 days to clear before your order will be shipped.
ProVape uses Secure Sockets Layering (SSL) to encrypt all of your personal information including your credit card number.
We do not share any information with other sources.
You can rest assured that your personal information is safe and secure.
If you need to contact us please click on the Contact Us link above to create a support ticket.